Postów: 1 Miejscowość: Bielany Wroclawskie Data rejestracji: 02.01.18
Dodane dnia 02-01-2018 12:22
Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.
For our Central Service Desk Team we are seeking the following:
Service Desk Agent with Italian and English
LOCATION: Katowice
YOUR TASKS:
Providing remote L1 Global Support to end-users working on shifts
Analysing problems related to software and hardware, providing correct resolution
Troubleshooting and relating resolution procedures to non-technical end-users
Opening, closing and monitoring of the incidents in the ticketing system through the complete incident lifecycle
Monitoring the correct timelines (SLA)
Contacting the end-user via phone, e-mail & chat
Providing input toward Knowledge Base maintenance
OUR REQUIREMENTS:
Excellent Italian (C1/C2), certification preferred
Very good English skills
Previous experience with Level 1 and Level 2 Service Desk
Strong organizational skills with ability to prioritize effectively
Interest in fixing technical problems
Excellent communication skills with the ability to interact professionally with a diverse group of clients
Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
Strong organisational skills
Readiness to work on 8 hour shifts
WOULD BE AN ASSET:
Help/Service Desk background
Experience in working in SLA driven environment
Fluency in any of following languages: German, Spanish, French, Portuguese
YOUR BENEFITS:
Stable, independent work in an international, flexible and open company
Interesting international projects and possibility of being part of a worldwide Service Desk Team
Welcoming and friendly work environment within young, multicultural team
Direct communication and flat structure
Great opportunities for both professional and personal development
Buddy programme
Space for your own ideas
Language training
A package of co-funded benefits: Multisport Card, private health care, life insurance, city center location
Would you like to join our team? Please send your CV in English.
Link: https://hemmersbach.com/career/browse-jobs/jobs/service-desk-agent-with-italian-and-english-3292/3292
Please add a statement: r0;I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.r1;
Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.
Edytowane przez Hemmersbach dnia 02-01-2018 12:28
